Please join us on Thursday, October 31 at 2 pm ET as Brahienly Ortega shares how he has integrated videos into the Knowledge Base for the helpdesk ITSM at Roger Williams University. In this presentation, he will discuss the Tolstoy application and process and demonstrate how it is used by community users.

Participants will learn:

• How to enhance user engagement with Help Articles.
• How to integrate videos into there existing Knowledge Base
• About creating more relevant content to resolve users inquiries through self-service.